![]() ![]() ![]() We would follow the Imperial Band wherever they go! We also really enjoy the Tenors. While the menu was a little different they did not sacrifice quality.Įvening entertainment is some of the best we’ve seen. Italian and French restaurants have been remodeled. Dora took great care of us! Anything we needed. Jorge is our favorite server ever at the restaurants and we follow him wherever he works. We did not have to wait for drinks and we became fast friends we everyone. And the drinks are delicious and the service is fast and personal. We love Lorenzo and Jessica!!!! The service in the restaurants are superb. The Go Team (entertainment) is the best we have had in the Rivera Maya. The thing that brings us back every time is the people. This is our 8th trip here and it does not disappoint. ![]() A traditional shower head would improve this experience. This isn’t idea for a showering, as you’re worried getting pounded in the head from the rain shower or forced to use the handheld. These were updates to a rain shower and handheld wand during the recent updates. One thing I would suggest improvement on, the shower situation in the Silver. Of course, you can’t talk about the Valentin without mentioning the famous Dora, she’s always busy making sure the guest are happy. We look for Michael and Johnnie at the swim up bar, as they always take good care of us and make sure our drinks are exactly as well like them, every time. Both are very hard working and ensure our experience is amazing. Noemi and Miguel are 2 of our favorite dining room managers that we look forward to seeing every visit. Lorenza keeps the activities going around the pool, with the GO Team. ![]() This was our 10th trip to this resort and above is many of the reasons we have made so many trips back. The resort is situated so that it’s not too spread out, but also enough room to not feel crowded. We had an amazing week at the Valentin! From the warm welcome upon arrival, to the amazing staff, delicious meals, and tasty drinks. Well, after turn down service (when beach towels are replaced) and within minutes of requesting - we had fresh beach towels! Any room requests for additional coffee or water etc., were always met.Īgain - all the staff were fantastic - so if you ever run into an issue or something is not to your liking - take a moment to speak to the staff, I am confident they will do their utmost to rectify. There were times when we had returned to our room late from a day at the pool/beach. We stayed in building 7 on the 3rd floor- while we do not spend much time in our room, the housekeeping was fantastic. Or if you were looking for something in between party and relax - yup that was easy to find too!!! We even witnessed a large group that had 'over indulged' and were 'VERY' loud and obnoxious during dinner at the steak house restaurant - Angel politely handled the situation to ensure the other guests would not have their dinner interrupted by this group - Well done, Angel. What we enjoyed the most was the overall layout of the resort - if you were in a mood to 'party' it could easily be found but if you wanted a place for quiet and relaxation that was just as easy to be found (and the party sounds did not interrupt or carry over). We went on a bike tour and Isabel made it a lot of fun - highly recommend as its a great way to see the whole resort! Dora would always find us and took the time to check in and to make sure everything was satisfactory. While we would love to 'call out' certain staff members - every staff member was friendly and wanting to ensure we had everything we needed. From the rooms, to the food, the resort layout, the beach and all the staff - perfect! ![]()
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